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Happy New Year and Thanks

by Nancy Arsenault on January 4, 2016

On behalf of our team at the Tourism Cafe – Happy New Year!  We wish you all the best in 2016.

To kickstart our year, we’d like to give thanks by supporting a worthy charity “Water Bridgades” through the University of Victoria who’s mission is to ” to empower communities to access sufficient clean water through infrastructural development, water treatment, community leader training and education.”

We are fortunate in tourism to work in an industry that creates opportunities for people to travel around the world and experience the many people, cultures and special places.  Many communities however first need the basics, so we start our year with a shout out to the UVic students who will volunteer with Water Brigades to enrich the community, themselves, learn, love, and share with others.



The Disruptive Economy will continue in 2016

by Nancy Arsenault on January 2, 2016

The disruptive economy – a term all arage now as business models are being redefined to respond to the marketplace. As I watch the debate over love/hate Uber/Airbnb the bottom line is they are here, serving a need, generating income in different ways in a community and have a huge fan base. Check out how Uber has been an inspiring underpinning for OYO in India’s hotel sector as one of the newest disrupters in this article on reinventing hotel distribution in India.


Happy Holidays

December 18, 2015
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No Matter How You Look At It – The Experience Matters!

December 10, 2015

The importance of the EXPERIENCE is not new to business. Pine and Gilmore first penned the foundational concept for the Experience Economy in 1999 and businesses around the world have been embracing the economic potential for going on two decades. For tourism businesses, this is certainly been essential to product and market development in ensuring […]

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WHY is more powerful that WHAT – check this out.

December 6, 2015

For over a decade we have heard different people speak about the WHY of travel as the heart of understanding and designing memorable travel experiences. Why people choose to travel, why certain offers are more appealing based on their attitudes, motivations and values. But so often we stay focused on the WHAT … a tour, […]

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Are you disrupting or being disrupted?

December 4, 2015

Morgan Black wrote “2015 was a year of disruption. In 2015 the world’s largest taxi company owns no taxis (Uber), the largest accommodation provider owns no real estate (Airbnb), the most popular media owner creates no content (Facebook), the largest telecom operator owns no telecom infrastructure (Skype and WeChat), the world’s largest software vendors don’t write […]

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Lest We Forget

November 11, 2015

Today we stop and remember all those who fought for our country and those those who are serving in our Canadian Armed forces at home and abroad. It is a time to give thanks for the wonderful country we live in, the safety of our nation, our homes, our family and friends. It is a […]

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BC’s new funding model for visitor services

September 23, 2015

The world of visitor servicing has changed dramatically in the past decade as organizations strive to understand the mix of traditional face-to-face Visitor Information Centres and rack card stations  – all of which come with high operating costs and often staffing challenges.  The flip side is going full digital, and while you can measure metrics […]

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New Case Study: Jasper Motorcycle Tours

July 14, 2015

Take five and enjoy reading this new case study published by Travel Alberta on Jasper Motorcycle Tours. A Canadian Signature Experience, this company has exploded onto the Jasper scene enchanting guests with a unique, highly personalized and engaging side car tour on a Harley Davidson. Dressed in chaps, full biker gear and feeling the breeze as you […]

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Happy Canada Day!

July 1, 2015
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