Why Tourism Matters?

by Todd Lucier on February 9, 2010

“It’s the economic impact, stupid.”
why tourism matters
We do a pretty poor job highlighting the economic impact and the role a healthy tourism industry plays for everyone.  In our region, a recent study highlighted that it’s not the hotels, restaurants and attractions that get the biggest bang from enhanced tourism visitation (though this is who everyone thinks should be paying for it!)

Indeed the biggest economic benefets from increased tourism in our region are felt by:

  • banks
  • real estate agents (and lawyers)
  • gas stations

We need to open the door to inviting more community partners to help promote regional tourism development.  And we have to do a better job of informing government of the economic benefits of tourism.  In the US, Washington State has done a great job of that with a Web site directed to the cause: http://www.whytourismmatters.com/

We need such a site for each provincial DMO in Canada, to ensure Tourism isn’t looked at as a second tier concern come budget time.  Just because we’ve been continually underfunded is no reason that it should continue to be so.

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As tourism operators, we often are not equipped with the tools that help us to understand how sustainable our businesses are, pr how to measure sustainability and where to look for shining examples of sustainability.

I have a really great suggestions for you, if you would like to be a leader and position your company as a leader in sustainability.  Dave Butler, Director of Sustainability at Canadian Mountain Holidays has just released their most recent report on corporate sustainability, in their 2009-2010 overview and report entitled Moving Towards Sustainability.  Using Global Reporting Indicators (GRI’s), they summarize their vision and how they are measuring their progress using GRI’s.  Companies such as Apple, Coca Cola and Unilever are using these standards.  However, very few tourism companies appear to be using them.

I would like to invite you to go to their website Stewardship at Canadian Mountain Holidays and take a deep breath before plunging into exploring a very simple and succinct summary of CMH’s bold vision - to be the leading sustainable tourism company in North America. Their commitment to tourism transparency is evident.  You will find their vision, their recent sustainability reports (available for download), and a summary of their Second Nature program. Download either their Overview or the complete report for 2009 – 2010.

Hats off to you Dave and the entire team at CMH!  Canada leads the way through such innovations in engaging sustainability as a core component of tourism.


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Where does your spark come from?

January 12, 2010

Every day presents a new opportunity to rise and make a difference for your community.  But sometimes we need a little spark to start the fire.
Where does your spark come from?
Step Outside
Today, mine came when I strapped on my skis and headed out into winter under a bright blue sky.  It was a breathtaking 30 minutes where [...]

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The ‘Ing’ Thing!

January 5, 2010

The new year is here and Celes and I are gearing up for a brand new customized experiential travel training program in Alberta. As we prepare to Unravel the Mysteries and Stories in Cypress Hills (on the Alberta/Saskatchewan border)  I have enjoyed ‘returning to the books’ and the scouring the latest materials by many of [...]

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Excellence is …

January 2, 2010

Happy New Year everyone and welcome to the Tourism Cafe 2010, the year of Olympic Gold!
I wanted to start the year with sharing a quote that a very dear friend and colleague posted on my computer one day for inspiration.
“Excellence is the result of caring more than others think is wise, risking more than others [...]

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Thought Provoking Quotes to Reflect on at Year End

December 23, 2009

Many of us love quotes!  They magically appear from many places, they provoke thought and they can be a lot of fun! As I look at the ones I gathered during in 2009, and as I look forward to 2010, here are a few I thought I would share.

“Imagination is more important than knowledge.”
- Albert [...]

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Sound – the forgotten sense and how we can improve the guest experience

December 16, 2009

How do you use sound to create the desired experience for your guests?
A few ideas:

Ensure soundscape is congruent with the atmosphere you are trying to create.
Use sound to add value to your experience.
Mitigate against undesirable sounds, insulate walls and close doors when sounds may be a distraction.
When guest support services have to be noisy, plan [...]

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It Costs Nothing – Not True if You Value Time

December 16, 2009

I follow a number of social media blogs, have my twitter favorites, get traditional email newsletters from associations I belong to, and always look for credible sources of research to back up the dearth of ‘info’ on the web. And while there is a tonne of helpful info, and savvy readers can sort out the [...]

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Dangers of Brand Association

December 11, 2009

Brand association has a long track record of being valued by corporations. By getting star athletes to wear their shoes Nike inspires countless billions of dollars in revenue. Some become so enamored with the brand that they become walking billboards for the company (note ankle tattoo at right).
Brand Association is why countries compete [...]

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The business relevance of Sustainability for Tourism Operators

December 8, 2009

The Business Case for Sustainability – What’s in it for you?

I had the opportunity to meet Bob Willard, author of several books including most recently The Sustainability Champions Guidebook (How to Transform Your Company), The Next Sustainability Wave, and The Sustainability Advantage.
Bob’s presentation was straight-forward.  If you can get an opportunity to see [...]

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