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Kindness can make or break a vacation

by Nancy Arsenault on July 7, 2016

I just received this link from Richard Innes, of Brain Trust Marketing and Communications.  It’s an article titled:

Wreck Cove swreck-cove-general-store-and-gas-bartore owners’ kindness in credit card snafu touches tourists

Virginia couple grateful to Cape Bretoner for going the extra mile

In a nutshell, a couple vacationing on beautiful Cape Breton realized that they left their credit card behind somewhere in their travels when they arrived at Wreck Cove General Store (where Obama was invited to visit). They tracked down the couple, who were two-hours down the road on their vacation and drove it to them so they could enjoy their vacation. Now that’s good Canada, Cape Breton hospitality!

Thanks Richard – indeed worth sharing.

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Proud to be Canadian

by Nancy Arsenault on July 1, 2016

Happy-Canada-Day-Picture1

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A new ROI to go with the new ROE

June 13, 2016

For decades the ROI – return on investment – what the priority focus and it remains an essential element of a sustainable business.  It’s a simple formula: ROI = (Gain from investment – Cost of investment)/Cost of investment. How much of a return is needed to sustain and grow a business varies what what one does […]

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Lesley Anderson joins the Tourism Cafe

March 7, 2016

The Tourism Cafe Canada is excited to announce that Lesley Anderson is joining our team to provide the additional skills, knowledge, expertise and industry networks to propel our business forward and respond to growing demand.  Launched in 2010, the Tourism Cafe is enjoying its 6th year of operation. “As requests for our tourism training and […]

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Congratulations Northern Edge Algonquin

February 23, 2016

Today we give a special shout-out to Tourism Cafe business partner Todd Lucier, his wonderful family (Marth, Tim, Emily and Natalie), Gregoire (their amazing chef) and everyone else at Northern Edge Algonquin. The Windsor News just posted a fabulous article on their 21 year journey that takes saw their passion as educators be unfulfilled in a traditional classroom, […]

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Happy New Year and Thanks

January 4, 2016

On behalf of our team at the Tourism Cafe – Happy New Year!  We wish you all the best in 2016. To kickstart our year, we’d like to give thanks by supporting a worthy charity “Water Bridgades” through the University of Victoria who’s mission is to ” to empower communities to access sufficient clean water through […]

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The Disruptive Economy will continue in 2016

January 2, 2016

The disruptive economy – a term all arage now as business models are being redefined to respond to the marketplace. As I watch the debate over love/hate Uber/Airbnb the bottom line is they are here, serving a need, generating income in different ways in a community and have a huge fan base. Check out how […]

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Happy Holidays

December 18, 2015
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No Matter How You Look At It – The Experience Matters!

December 10, 2015

The importance of the EXPERIENCE is not new to business. Pine and Gilmore first penned the foundational concept for the Experience Economy in 1999 and businesses around the world have been embracing the economic potential for going on two decades. For tourism businesses, this is certainly been essential to product and market development in ensuring […]

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WHY is more powerful that WHAT – check this out.

December 6, 2015

For over a decade we have heard different people speak about the WHY of travel as the heart of understanding and designing memorable travel experiences. Why people choose to travel, why certain offers are more appealing based on their attitudes, motivations and values. But so often we stay focused on the WHAT … a tour, […]

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