Comments on: Listening – A Great Market Research Tool

By: Are you an 18-second Manager?

Are you an 18-second Manager? — Sat, 15 May 2010 20:12:43 +0000

[...] a quick follow-up to my earlier blog “Listening – A great market research tool’ I just came across a very interesting audio clip on ‘the importance of listening’ by Tom [...]

By: Tweets that mention Listening – A Great Market Research Tool -- Topsy.com

Tweets that mention Listening – A Great Market Research Tool -- Topsy.com — Thu, 13 May 2010 21:43:37 +0000

[...] This post was mentioned on Twitter by School of Tourism , Ryan Harb. Ryan Harb said: One of our most impactful speakers this year @NancyArsenault speaking about a great market research tool: Listening http://bit.ly/c4isKb [...]

By: Nancy Arsenault

Nancy Arsenault — Thu, 13 May 2010 21:32:17 +0000

Delighted ! A great group of tourism professionals to join us in industry.

By: Mags Doyle

Mags Doyle — Thu, 13 May 2010 01:15:57 +0000

Thank you Nancy for your workshop last week. As a participant, I had many 'ah-ha' moments with regards to listening to the customer, but just as importantly, acting on their needs and insights into your business in order to deliver better experiences and create ongoing customer loyalty. A treat to have you in the classroom!

By: Mags Doyle

Mags Doyle — Wed, 12 May 2010 21:15:52 +0000