From the monthly archives:

January 2012

Voluntourism – Will It Remain a “Good Thing” or Become Commoditized?

by Nancy Arsenault on January 31, 2012

The E-factor ! I love it

by Nancy Arsenault on January 27, 2012

The Carnival Cruise Disaster: A Cause for Reflection

by Nancy Arsenault on January 24, 2012

Here’s a fun one on the Customer Experience

by Nancy Arsenault on January 20, 2012

“Quality is not an act, it is a habit.”

by Nancy Arsenault on January 16, 2012

Customer Experience Pulse Check!

by Nancy Arsenault on January 14, 2012

Forget the trends, focus on your IDEAL GUEST!

by Nancy Arsenault on January 10, 2012

Happy New Year et Bonne année

by Nancy Arsenault on January 1, 2012