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Heritage Presentation Specialist – is that really the right title?

by Nancy Arsenault on March 3, 2014

I’ve had a few notices come to my Linkedin box lately from organizations seeking a HERITAGE PRESENTATION SPECIALIST.  A decade ago I wouldn’t have batted an eye – but today, it causes me to stop and reflect.

Times have changed.  Do we want to ‘present’ to our visitors our culture, history or heritage?  Or do we want to engage them, tap the senses, ignite their curiosity?  The increased attention to the emerging field of customer experience management, akak visitor experience management in tourism, requires we stop and think about the meaning of words.  The impact they have on perceptions, and infact how we look at the contributions of our staff.

Visitor Engagement Specialist would be so much better!

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{ 2 comments… read them below or add one }

Nancy Arsenault March 18, 2014 at 19:54

Thanks for following us and taking the time to post. It is greatly appreciated!

Nancy Arsenault March 18, 2014 at 19:56

Presentation and interpretation has been part of my life as a tourism professional and educator. Like to many things that have evolved (print to digital communications, the party-line to the iphone) – how face-to-face communications evolve is equally important and changing. Cheers

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