The Carnival Cruise Disaster: A Cause for Reflection

January 24, 2012

It is the most prominent tourism story in the news these days, and indeed a tragedy for all involved.  But today’s headline article “Carnival CEO Keeps Low Profile” caused me to stop and reflect over my morning coffee.  Take a read through the article and you’ll discover that CEO Mickey Arison, who grew the Carnival [...]

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Here’s a fun one on the Customer Experience

January 20, 2012

Forresters Research confirms 30% of the companies they surveyed have a Chief Customer Officer in charge of the overall customer experience. How terrific is that in breaking down traditional silos and staging organizations with their internal capacities to be ready for the future … one where we know the customer has more clout then ever [...]

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“Quality is not an act, it is a habit.”

January 16, 2012

A quote from Aristole to get you thinking!  As tourism operators in a highly competitive world, quality, authenticity, an excellent customer experience all help to differentiate you from the masses.  How often do you stop to really reflect on these core characteristics and how well you are doing?  Where you can improve and what this [...]

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Customer Experience Pulse Check!

January 14, 2012

Investing in the visitor experience, means improving the guest experience and your business. You want your cake and to eat it to!  Why not – if you have a truly customer centric business (which requires changes for some) … you can have the best of both worlds.
Start with a few easy questions at your next [...]

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Forget the trends, focus on your IDEAL GUEST!

January 10, 2012

Welcome to January and the long list of great things to happen, trends taking off and things to think about! Its exciting and frustrating.  I just read a google alert on 2012 tourism trends and of the 20 listed there, few were connected to any quoted research, some were interesting, and still others seemed like [...]

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Happy New Year et Bonne année

January 1, 2012
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Experiences make a great Christmas gift!

December 22, 2011

Wondering what to give that special person in your life who has everything? Rather than buy more ’stuff’ they may not need, you may want to give them a travel experience that will create  lifetime memories!

It’s just as thoughtful,
Tourism businesses will work with you to allow up to a year to ‘redeem’ a guest experience [...]

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Random acts of culture enhance the shopping experience

December 20, 2011

From the Signing the Messaiah at the Avonlee Mall, the Philharmonic Choir of the Newfoundland Symphony Orchestra in St. John’s Newfoundland to the Bay Centre in Victoria BC, flash mob choirs are sharing their voices in the malls to shoppers out seeking the ideal gift.
A new idea, no but one worthy of spreading yes. Over 6 [...]

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Great news!

December 2, 2011

Kristy Sheppard, the Director of Tourism in Nunatsiavut, Edge of the Wedge graduate, and recent  MA in Tourism Management graduate from  Royal Roads University has been accepted to present her graduating paper at the International Polar Tourism Research Network conference on April 12, in Nain Nunatsiavut!  Congratulations Kristy!  We love hearing success stories like this [...]

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A new Manitoba collaborative emerges

November 17, 2011

The Cutting Edge experiential travel training workshop is one of many small steps that are being taken by Travel Manitoba to help its tourism industry partners professionally engage and differentiate their tourism businesses, and their tourism product mix. The training session created opportunities for industry partners to see tourism and travel through a very current [...]

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